Security Site Supervisor – Woolshops Shopping Centre

We are currently looking to recruit an experienced Site Supervisor at Woolshops Shopping Centre.

As Site Supervisor you will be directly responsible for line-managing, training and motivating our team of Customer Service Operatives on site. Staff based on site are primarily a Customer Service Team, but also undertake and manage both cleaning and security duties. This position is a working position and part of the shift roster.

Your Key Responsibilities will include:

  • Team building
  • Managing rosters.
  • Developing and maintaining an excellent Customer Service regime for Visitors to the Shopping Centre.
  • Build and develop positive working relationships with tenants, contractors and external organisations (Calderdale Council, WY police)
  • Liaise with both the Centre Management Team and Senior Aston Services Group Management.
  • Planning, implementation & control of site operations.
  • Training
  • Systems and Procedures
  • Managing discipline
  • Quality Control – audits and inspections, (I-Auditor, Savills Mystery Shopper inspections)
  • Health & Safety
  • Compliment and Complaint Handling

About You

  • Current SIA licence holder essential.
  • Experienced in managing people, and leading your team to success. You will be tenacious and flexible with your working hours, working 5 days per week (as part of the roster). This will include some weekends.

We are looking for a candidate who has the following:

  • Flexibility: this is paramount as this is not a Monday to Friday, 9-5 position.
  • Proven management experience – Ideally within the Shopping centre environment
  • Experience of providing a quality Customer Service to members of the public
  • Excellent communication skills
  • IT literate (essential)
  • A passion to develop and enhance your site.

Preferred but not essential.

  • CCTV licence
  • Knowledge of COSHH
  • WorldHost™ Customer Service Training

If you meet the criteria above, we will be very interested to hear from you.

Job Type: Full-time

Salary: £11. – 11.50 per hour (£up to £25,000 per annum)


Please send your CV and cover letter to [email protected] detailing in the subject – Woolshops SC.